Category: Web 2.0

With the caveat that pen and paper is a technology that I *occasionally* use, but not enough to make it into this article, I present the tools and techniques I use to manage my personal knowledge environment.

In the image above is a visual representation of the technology I use to manage knowledge for myself. I do a fair bit of cobbling things together and managing a number of “nodes” in this stack – perhaps more than many of you would prefer to deal with – but this is what I do and how I do it.

Capture

The capture part of my KM (Knowledge Management) process is my note-taking environment. I have a few there, but I will admit to using one more than the others these days. I began as a heavy Evernote user – I have a TON of knowledge secreted away in my Evernote stacks and notebooks, but that was the problem. Getting that information out to make use of it required that I remembered it was there, which is not a great use of the human brain… My current go-to note-taking app is RoamResearch and it’s pricier than Evernote, but it surfaces information that might be older, but relevant to my current note, in an incredibly useful way. I use this tool for interstitial journaling as well as for collecting a ton of information from the information sources I read, listen to and otherwise consume. I include Obsidian in there because I use it for some note-taking tasks, though as I get more comfortable with Roam, that’s trailing off. The benefits of Roam and Obsidian to Evernote include the use of linked data techniques to surface information easily. If I create a note and add a link to another page for information about that note, the software adds backlinks for me that link from the page I just linked to back to the original note page.

This kind of connection – the ability to backlink from one page to another in order to see connections explicitly – is a huge benefit for me as I record notes and information from what I consume. The fact that both applications also produce graphs (webs) of knowledge in which you can navigate through your notes in a graphical and connected way is another huge benefit for these tools. Other tools, such as Notion, have the ability to use backlinks and linked data technologies to make your notes more discoverable, but even I have my limits as to how many apps I’m willing to be using at once.

The final element of my capturing process is the use of Instapaper (Pocket or any number of other read-it-later services would work here, too, likely, though Instapaper has some automatic connections that are useful for me). What happens is that I find sources to consume on the Internet – articles or blog posts or other pages that have info I want to review – and I’ll save them to Instapaper. When I get a few moments during my day, I can read through those sources, highlighting what I want to keep and ditching the rest (though of course, each highlight is linked back to the original source if I ever need to return to the source for context or confirmation of facts). This capturing of information is then Managed and assisted by the tools in the Manage branch of my KM verb tree up at the top of this post.

Because this is starting to get really long, and I’ve only covered one of the 5 KM verbs, I’m going to end up making this into a series. Stay tuned for the next installment where I’ll talk about how I Manage my knowledge environment!

Part 1 – Capture | Part 2 – Manage | Part 3 – Connect | Part 4 – Enhance | Part 5 – Find | Part 6 – Create

You may notice that the blog post below this one, the most recent one chronologically, was posted in 2013, a good 9 years ago. That makes this blog an archive and repository, rather than an actual living web page. I’ll endeavor to keep up with the presentation and writing links, but I won’t be regularly posting here or giving it too much updating love between writing and speaking gigs. That being said, welcome and feel free to look around and see what library technology was like a decade or so ago… (insert CC licensed image of old man telling kids to get off his lawn that I couldn’t find in a quick image search).

Yesterday, I posted about the libraries role in regards to giving people space, equipment and motivation in order to get the most out of MOOCs. Today I’m going to talk about why that is so very important.

In yesterday’s ReadWrite article on “10 Technology Skills That Will No Longer Help You Get A Job“, Brian Hall lists 10 dying technologies that are perhaps not what young folks want to study these days. At the end of the article, however, he mentions that one skill that is always necessary is the ability to learn. My coworker, Heather Braum, has on her email signature line the quote:

“The illiterate of the 21st century will not be those cannot read and
write, but those who cannot learn, unlearn, and relearn.” ~Alvin Toffler, *Rethinking
the Future*

The point being that no matter what we learn today, the chances are that in this fast paced technological era in which we live, tomorrow we will likely have to learn another skillset in order to be able to feed ourselves. Nobody can afford to go to college that often, quite frankly, so I’m going to suggest that the idea I posed yesterday – about libraries supporting local MOOC groups – may be more important than ever in the future. Sure – there are commercial training outfits, but they can be very, very pricey (though not as pricey as college, says the woman whose child is about to graduate from high school in a couple of weeks) and will cut out the very people libraries are there for – the folks who can’t afford high training class fees.

So, the role of libraries as educators (most especially as free educators) in society is vitally important today, but will become even more important tomorrow and beyond. What are you doing in your library to encourage life-long and self-motivated learners? What are you doing to encourage those who might not be quite as motivated?

Sorry for those folks who feel they’ve heard *way* too much about MOOCs (Massive Open Online Courses) lately… While reading “Why online education is mostly a fantasy” at Pandodaily today, I was struck by his comparison of libraries to MOOCs. Libraries have offered free education and learning to anybody who asks for years and, as the author of the piece points out, there are few self-made entrepreneurs who learned everything they needed to know to start their business in the library. For the same reasons (mainly motivation), the author believes that MOOCs will be similarly unsuccessful in providing free education to the masses.

What if, however, libraries used the advantage of local spaces and face-to-face meeting possibilities along with the advantages of MOOCs to create study groups. Anyone with an interest in a particular class can sign up and the local students could use a library meeting room, library computers and each other. With equipment, space and motivation to continue provided by fellow students, combining MOOCs with Libraries seems to me to be a pretty sweet combination. Librarians can get people in the doors by offering space and, maybe, refreshments (though not near the computers, maybe?) and patrons can sign up to take classes and form study groups while educating themselves – something libraries should always be prepared to support!

Is this already being done? I think the possibilities are endless – especially for a library that knows its patrons and can connect circ stats to what patrons might be willing to learn about.  The author of the article ends with:

most people [will] continue to require structure and a supportive learning environment in the modern age of online education

Why can’t libraries be the institutions that step up and make that supportive learning environment happen?

Over at the GovLoop site today, there is a post from Dave Briggs on the need for digital literacy in the general population today. He mentions that Howard Rheingold in his book Net Smart outlines five key skills needed for digital success:

• Attention
• Crap detection
• Participation
• Collaboration
• Network smarts

I can see libraries at the forefront of teaching/assisting with at least 3 of these and a case could be made for library involvement with all 5. The three that I see as fundamental to library involvement at the middle ones – Crap Detection, Participation and Collaboration.

Crap Detection is just the ability to evaluate information – libraries and librarians have been teaching that for years, long before the Internet came along. We can (and most have) easily update our information literacy and evaluation lessons for academic librarians and the way we help patrons with understanding what information is valuable in public libraries.

Participation is alive and well in libraries today – the rising numbers of Maker Spaces like Johnson County’s Maker Space in Overland Park, Kansas and YouMedia in Chicago, IL. Providing our patrons with the tools needed to participate in the increasingly digital culture by making green screens, recording equipment, printing hardware and more available to patrons who want to create content and participate in the conversations happening online is something we should all be doing – in whatever form our community needs. Not every community needs a full recording studio – but offering something that patrons can use to communicate and participate in the digital culture is becoming increasingly important.

Collaboration is another skill that libraries have always pushed but one that is even more important these days. From collaborating on school projects to creating a community-written novel (see Topeka’s very cool Community Novel project), libraries can be the hub for collaborative projects large and small. Using the same technology provided for participating in the digital conversation, libraries can let folks connect over great distances via Skype or Google Hangout video conferences and give them the hardware and – most importantly – the bandwidth needed to make regular connections to far-flung collaborators.

While Network Smarts can be taught through computer classes and reference interviews throughout the library and helping folks focus their attention on what is important can be considered another library-taught skill, the three skills in the middle were tailor-made for library instruction and assistance!

Libraries meanwhile may be associated today with an outmoded product in paper books. But they also happen to have just about everything a 21st century innovator could need: Internet access, work space, reference materials, professional guidance.”

via The Atlantic Cities

Co-working spaces, mentioned at the beginning of the paragraph I quoted above, are places for freelance or telecommuting workers to gather and make use of shared Internet access, printers and printing supplies and other people upon which they can bounce their ideas, just like in a regular office. Libraries have all those things – plus direct access to both print and online resources (databases, etc.) and people who are professionally trained to find things for other people. For those who are just starting out and don’t have the resources for high-speed Internet or even a printer, using the library as an office could be enough to push them into profitability (and if they are profitable, they pay taxes, which go back to the library and allow someone else to use those resources until they become profitable, ad infinitum). Of course, libraries have to balance the needs of small businesses and just-starting-out entrepreneurs with the general public and their needs and come up with limits to their levels of service. Will circ staff become secretaries for the up-and-coming entrepreneurs using the space? Will the reference staff limit the amount of time they can spend on business research? What kinds of office supplies will libraries stock and how much will they charge? Will there be limits for the amount of time a particular person can spend at the library, working? If content creation station(s) are put into place at your library, will you have to police their use so that a couple of individuals don’t monopolize them? Will you enter into a partnership with a commercial printer or printers or will you be in competition with them?

Considering all the angles can be difficult, but being open to the possibilities of welcoming struggling start-ups and brand new entrepreneurs into your library so that they can build a business can be a great service you can provide to your community. It can open up possibilities for community partnerships (how much would the Chamber be willing to provide to help businesses via your library?) and can help funnel money into local print shops, supply shops and other local businesses – all of which pay the taxes that support your library. Finally, how will this “service” be marketed? Will you need to compete with established co-working spaces? Can you support a rush of individuals using your library as a workplace? If you build it, will they come?

Do you journal? I’ve been trying a few different ways to get my thoughts on paper daily and it seems like nothing sticks for more than a couple of weeks – at the outside. The closest I’ve come to consistently entering my daily activities in a single place is the “to-done” lists that I keep in Evernote. I started doing them every weekday to help me put together a document for MFPOW (My Former Place Of Work) detailing my job responsibilities for when I left. I still do it, though not on a daily basis any more, for really busy days just so I can keep my work straight in my head. It consists of taking the daily note that I have set up through IFTTT that shows up in my Evernote Inbox around sunrise each morning and contains the day’s weather forecast and adding everything I’ve done to that note. Under the forecast, I enter “To-Done:” and then start listing stuff. Every question I’ve answered, every edit I’ve made, every meeting I’ve attended – it all gets entered. This is the closest I’ve come to real, actual journaling – and it is entirely mechanical – what I’ve done, not how I’ve felt about it or what I plan to do or anything like that.

It’s getting to the point that I’m considering trying actual paper and pen (though that never works because keeping track of pens is not my strong suit – I spend more time looking for one than I do writing…). Using my iPad as a journaling tool fizzled out pretty quickly as has every other “real” journaling effort I’ve made. Maybe the tactile pleasures of a Moleskine notebook could help me keep up a regular diary or journal? I’ve been trying to spend some time in meditation each day – maybe I could incorporate the two (though I skipped the meditation today, so that might not be all that helpful).

If you journal, how did you start the habit? What helps you keep it? I’m going to give it another try, so any advice from successful journalers is welcome!

I was up at 7 and breakfasted and back in bed by 8. I did get some rest in this morning and then went to lunch and the Taking It To The Street – Delivering Citizen Services Anywhere by Michael Jackson of Adobe. He started with a one minute video of all the cool things Adobe can do (think Wired and HBO Go on the iPad as well as other stuff). Adobe is “changing the government through digital experiences”. He started off talking about budget issues and other challenges that the public sector faces daily – and promises that Adobe has actually solved some of those challenges.
Mobile – for some people, the phone/connection is the only way they can connect to the ‘net. He mentions the greatest rate of adoption in the mobile sector is lower income – they need to have access to government services that are just as fully featured as are available through a full computer. Digital Government Strategy – 30 page document, 3 main narratives – use mobile, protect privacy and make gov’t info machine readable by default.
Showed a picture of a line coming out the door at a DMV office and talked about the silliness of the only people being empowered to interact with their systems are the relatively few clerks. This is changing in the private sector – Travel Agents are getting squeezed, customers can now interact directly with the reservation system – but not in gov’t. Yet.
To force old systems of record into new systems of engagement can create a “hot mess”. Adobe helps to translate legacy systems to new interfaces.
Adobe and Digital Gov’t – 3 legged stool; Citizen Engagement, Business Process Efficiency, Measuring Effectiveness (aka Analytics). Content Level Security (the seat of that 3 legged stool).
Adobe’s 5 steps of citizen engagement – create, manage, deliver, measure, optimize.
While Mike was talking about managing assets in Adobe, a question about accessibility was asked. Mike said that all of their products are 508 compliant.
(Sorry about the great appearance/disappearance issues on this post – I accidentally posted it early, but I’m going to keep it up and update it as the day goes on, hopefully this does not cause a Twitter storm).
Personalized engagement – Amazon says “Hi Mike” when he visits, we should be able to as well.
I’m getting the feeling that I’m not going to be able to finish this write-up – it’s getting on to 1:30 and I need to get to my room and get set up for my upcoming session.
He spent some time showing the failure of the medicaid.gov site on an iPhone – an agency that is designed to help those most likely to have no other way to access them than by a mobile phone is unreadable on a phone.
Then he started talking about Adobe’s mobile emulator – he also suggested to build for mobile first, then build for desktops/etc. You can personalize on geography, browser, etc.
He next began talking about how Adobe helped the Army from start to finish. Unfortunately, I’m going to have to bail to get to my room and such. Next update will probably come from my house after I get home…

And now I’m home. I finished the day with my Tips for Solo Techs presentation,  which is embedded below, though it won’t be nearly as useful as attending the session is, because it became a big discussion about what tools we use to make our lives easier. I had my suggestions, of course, but the brilliant NAGW attendees used stuff that was just as helpful and we all shared our best practices with each other. It was all good!

Now I’m going to go sit on my couch and veg out in front of Glee for an hour or so, then go to bed. As always, NAGW was an amazing experience and an incredibly valuable conference. While I got a lot from the formal sessions, the contacts I made and the business cards I collected at the Nighttime Networking events are like Platinum to the NAGW session Gold… 😉

From Dropbox to iCloud to the new Simperium offering from the folks at Simplenote, the race is on to find the best option for synching data between the desktop computer, laptop computer, tablet and phone that you use every day. I know that without the ability to sync up data between my computer and my iPad, I’d be lost much of the time. Some of this is done through the application itself, such as my Remember The Milk application which syncs up beautifully between my browser, my iPad and my phone (as long as I pay that “premium” fee, otherwise it only syncs up weekly, I believe). Other syncing is done via one of the technologies listed above – Dropbox, iCloud or the new Simperium. To introduce the newcomer, we turn to the analysis at Read/Write/Web:

“You can think of Simperium as a post-PC circulatory system for data,” co-founder Mike Johnson says. It’s built to speak to all kinds of devices and services and be easy to implement. “The result is that developers can use Simperium like a Lego brick,” snapping together different applications and devices with data that fits, allowing “pretty much any feature where data needs to move quickly and reliably from one place to another.” (www.readwriteweb.com/archives/why-apples-icloud-doesnt-just-work.php)

A “Post-PC circulatory system for data”. That’s a lovely way to phrase it, in my opinion. It’s also quite true. The ability to have a “home” in the clouds where your stuff is kept is becoming vital these days. Many of us (and I’m certainly guilty here) have many. I use Dropbox, Evernote, Google Play and Drive, Amazon Cloud and iCloud for the big stuff and I use a bunch of smaller cloud syncing options (such as the aforementioned Remember The Milk syncing features) alongside those. I’m using mostly the free versions for all of these (Evernote and RTM being exceptions) so I have limited space. This means that I have stuff scattered all over the place.

This can be both a good point and a bad point. On one hand, if one service gets hacked, they aren’t getting my entire life – just portions of it. Google Play holds my music, but none of my documents. Dropbox is the opposite – many of my documents (but not all, because some are backed up from my iPad using iCloud and others are stored in Google Drive) are stored there, but none of my music. In this way I’ve sort of insulated myself from a complete loss of my digital treasures. On the other hand, that’s a lot of user/pass combinations to remember, not to mention remembering where certain documents can be found  – though there are services that help here – see Cue, which searches across most of those services; Dropbox, Google Drive, Evernote, etc. You could also take a pointer from a presentation I heard at the LibTech Conference in Minneapolis this year – use the standard “reminder/task” function that comes with your tablet or phone to sort out where you put what. The presenter used it to remember which note-taking program held which note, but you could also use it to remember which storage service holds which file…

However you choose to do it, getting by without some sort of cloud support is becoming more and more difficult in this post-PC era – I can’t even imagine trying to keep my Android phone, iPad tablet and Windows PCs all useful and up-to-date without my personal little cloud.